Your personal information is important to us

At the Aboriginal Family Legal Services Queensland (Maruma-li-mari) we recognise protecting your privacy as an online visitor to our website is very important. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

Privacy Statement

This Privacy statement sets out AFLSQ’s policy relating to the collection and use of your personal information, and is designed to provide you with options as to how we collect and use your personal information. This Privacy statement also sets out how we manage personal information to meet our obligations under the Information Privacy Act 2009 (Qld) (link and size), which cover the collection, use, disclosure, security, quality, access, correction and openness of personal information. We believe our Privacy statement not only complies with relevant laws but also represents best practice. In the unlikely instance this Statement conflicts with the Privacy Act, the Privacy Act will prevail.

Collecting your personal information

AFLSQ may collect personal information as reasonably necessary for one or more of its functions. We will only collect personal information by lawful and fair means and primarily directly from you (for example, through our interaction with you or your use of our website). As a non-profit organisation, we may collect members’ sensitive information for activities that further our charitable purposes, where the information relates to that purpose. However, wherever practicable we will de-identify personal information.

The type of personal information collected may depend on your interaction with us.

For further information regarding the type of personal information we may collect and the use of your personal information please view our Client Service Charter.

Storage and security of your personal information

We take all reasonable steps to keep your personal information secure, safe and protected from misuse, interference, loss or unauthorised access. Your information is either stored on secure servers (electronic records) or is protected in controlled facilities (hard copy records). In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Use of cookies on our website

Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes, website usage statistics or to provide enhanced functionality on the site. Our cookies may do some or all of these depending on the particular page and its functionality. Generally, the information obtained by cookies is de-identified and does not constitute personal information but may include the IP address of your computer. We may use this information for additional functionality or to analyse usage patterns.

You are ultimately in control of your browser’s dealings with cookies. Most browsers are by default set to accept cookies but have the capacity to block or delete them. However, if you do not wish to receive any cookies you should set your browser to refuse cookies. In some instances, this may mean you will not be able to take full advantage of parts of our website.

By using our website, you accept the use and installation of these cookies to provide you with these services.

Our Surveys and your personal information

At times you may be asked if you wish to complete survey questionnaires that appear on our site; for example, Legal and Counselling Feedback Surveys. Taking part in these surveys is entirely voluntary, and many surveys are able to be completed anonymously. If you do agree to participate in a survey, you will be asked to review and accept certain additional terms and conditions relating to the use of any personal information you provide.

Third Parties

The AFLSQ website may contain links to websites which are owned or operated by third parties independent of AFLSQ including websites owned or operated by other organisations and by service providers and health departments. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices.

Privacy Policy updates

We aim to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Feedback and complaints

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at enquires@aflsq.org.au , 07 4914 7116 and we will respond within 48 hours.